Free insight guide · PDF
86% of travellers look for cleanliness first. The room that was not ready.
A short guide for hotel and housekeeping managers: what a slow room turnaround really costs, how reviews turn cleanliness into price, and a 30-day way to put housekeeping online. Free, three pages, with sources.
Inside the guide
- The hidden bill: three numbers every hotel manager should know
- Do the maths: a worked example you can redo with your own figures
- Five leaks, five fixes: where the time and money go
- Prove it in 30 days: a week-by-week plan to test it small
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Explore Raptool HotelFrom the guide
What it really costs
A 60-room hotel selling rooms at $120 that earns one extra review point could charge about $13 more a night and keep the same occupancy. At 70% occupancy that is about $200,000 a year, and cleanliness is the first thing guests look for. (Worked example for illustration.)
Of travellers look for cleanliness first in reviews
Source: TNS survey of nearly 1
Higher price for one extra review point out of five
Source: Anderson
Of guests are put off returning after a poor experience
Source: Hotelschool The Hague and Diversey survey of almost 700 guests in five EU countries
To prove it on your own site
A week-by-week plan to test it small before you roll it out.
“Every phone call between housekeeping and reception is a guest waiting in the lobby.”
Get the free guide for the full picture: five leaks and how the best teams fix them, and a 30-day plan to prove it.