About the app

Carry special orders from the first request to customer pickup.

Unusual requests deserve a dependable place in the store's daily work. Orderloom brings the requested product, supplier questions, deposit status, and customer contact together in one order record. An associate can hand the enquiry to a colleague without losing what was promised, while the next step stays visible until the customer collects their purchase.

What it does

• Capture the requested product and customer contact together so staff can return to an enquiry without searching separate notebooks.
• Log supplier availability and cost answers against the request, keeping unanswered questions visible before a purchase is promised.
• Separate deposit pending from deposit received so colleagues understand which financial step still needs attention at the counter.
• Track confirmation, arrival, and pickup readiness as distinct milestones, giving customers a useful explanation of their order's progress.
• Prepare a pickup message from the order record after arrival is checked, with contact history available to the next associate.

Why people love it

Orderloom makes special orders easier to own across shifts. Staff can explain the current position, resolve the outstanding question, and arrange collection with the right customer.

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