About the app

Assign missed collections for recovery and record the crew outcome.

A missed-bin report needs a path to a real service decision. Missedmark brings the address, scheduled collection, customer report, and recovery job together so dispatch can check the context before sending a crew. The response records either completed recovery or a specific non-collection reason, giving customer service something useful to explain instead of an open ticket with no field outcome.

What it does

• Capture bin, location, and reported service together, giving dispatch enough detail to identify the affected collection before opening a recovery task.
• Review the service calendar before arranging recovery, allowing dispatch to verify the scheduled collection and clarify questions about the reported missed visit.
• Assign a named recovery crew with the original report attached, carrying the customer's concern and location context into the field attendance task.
• Record completed recovery or a specific exception onsite, preserving the crew's actual observation rather than equating an assigned job with successful collection.
• Prepare customer updates from the recorded outcome and remaining action, giving service colleagues a concrete explanation of what happened during recovery.

Why people love it

Missedmark gives dispatch and customer service one recovery case to follow. Staff can verify the planned service, understand the crew's field outcome, and explain what happens next with the relevant location context intact.

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