Remember shopper wish lists and follow up when items arrive. Sales and customer relationships.


Remember shopper wish lists and follow up when items arrive.
Sales and customer relationships
About the app
Remember shopper wish lists and follow up when items arrive.
Some purchases need time, another visit, or the right product update. Keepsake helps associates save the details that make a future conversation relevant: the item, variant, preferred contact channel, and the customer's chosen timing. A wish list becomes a practical service record rather than a collection of products with no plan for follow-through.
What it does
- Save products to a named customer list so the next associate can resume the discussion without asking the shopper to restart.
- Record size, variant, and preference notes alongside each selection, preserving the detail that determines whether an alternative is suitable.
- Set follow-up reminders for the customer's preferred date, keeping considered purchases visible without pushing staff toward unnecessary contact.
- Keep channel consent beside contact actions so associates can respect email-only preferences while preparing an update about availability or price.
- Review earlier messages before contacting the shopper, giving every colleague the context to continue one conversation instead of duplicating it.
Why people love it
Keepsake makes thoughtful follow-up easier to deliver across shifts. Associates remember the relevant details, while customers retain control over when and how the store contacts them.
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Screens
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