Resolve service charge questions with property evidence and review.

A service charge question needs an explanation tied to the building and billing record. Chargeclarity connects the occupier's query with supporting documents and reviewer notes, helping property administrators obtain a considered answer and keep any proposed adjustment separate from an adjustment that has actually been authorized.

What it does

Query register: Capture the building, charge period and occupier's question together, giving the administrator a clear scope before asking colleagues to supply supporting information.
Evidence attachments: Keep statements, allocations and service records beside the query, allowing the reviewer to inspect the material used to explain the specific charge.
Reviewer assignment: Route a charge calculation or service question to the responsible person, making it visible who must respond before the administrator contacts the occupier.
Response history: Preserve explanations and follow-up questions in order, helping another property administrator continue the discussion without repeating an answer already supplied to the occupier.
Adjustment review: Record a proposed correction with its authorization status, keeping a requested change distinct from the approved accounting instruction and its later processing reference.

Why people love it

SQ-417 concerns Harbour House's second-quarter cleaning charge with three evidence documents and one proposed allocation correction. The property reviewer can inspect that proposal before the administrator communicates the authorized explanation or adjustment.

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