About the app

Prepare hotel arrivals and resolve room requests at the desk.

Arrival service moves more smoothly when the desk can separate an expected room from a room that is ready. Arrivalist brings reservation details, readiness signals and practical requests into the shift view, giving reception staff a clear place to coordinate exceptions before welcoming guests through check-in.

What it does

• Arrival queue: Organize expected arrivals and departures by shift, helping reception agents find the relevant reservation without searching through the full booking register.
• Readiness flags: Show the latest room readiness information beside arrival details, allowing the desk to verify availability with housekeeping before confirming a room to a guest.
• Request flags: Keep practical guest arrangements visible on the arrival record so an agent can check whether the requested preparation has been confirmed.
• Exception ownership: Assign a booking or departure problem to a named staff member, preserving the follow-up responsibility while other agents continue serving the desk.
• Shift summaries: Carry unresolved desk matters into a compact handover, making pending decisions and guest commitments easier for the incoming duty manager to review.

Why people love it

ARR-620 distinguishes 12 expected rooms from four ready rooms, with three requests and two desk exceptions. Reception can focus its readiness checks and handover on the arrangements that still require staff attention.

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